To enhance corporate visibility and establish a reputable brand image, Dalian Femate Nanotechnology Co., Ltd. adheres to the philosophy of “pursuing high quality in all aspects and prioritizing customer satisfaction”, and follows the principles of **favorable prices, thoughtful services, and reliable product quality**. The Company hereby makes the following commitments:
To ensure high reliability and advanced performance, all key materials and components are sourced from premium domestic or international suppliers.
Under the same market conditions, we offer the most competitive prices without compromising technical performance or replacing original components.
Complete quality records and inspection documents are retained throughout manufacturing and testing.
All finished products undergo a strict 48-hour aging test before delivery.
Testing procedures, duration, parameters and waveform data are fully documented with image records for traceability.
Delivery will be strictly implemented in accordance with the contracted lead time (excluding force majeure events). For urgent orders with early delivery requirements, we can arrange dedicated R&D, production, installation and testing to meet customer demands.
Upon delivery, we will provide product operation manuals, accessory lists, and warehouse dispatch documents.
Service Philosophy: Fast, decisive, accurate, considerate and thorough.
Service Goal: Achieve full customer satisfaction through high-quality support.
Service Efficiency: For equipment failures within or outside the warranty period, our team will respond within 24 hours after receiving your notification.
Warranty Policy: The product warranty period is 1 years. During warranty, defective parts caused by quality issues will be repaired or replaced free of charge. Outside warranty, only cost price will be charged for spare parts. Damage caused by improper operation by the buyer will also be charged at cost price for repair and replacement parts.
This commitment shall serve as an annex to the formal sales contract and shall have equal legal validity.